Support
Druckarchiv support
Start with a short description of the problem. Druckarchiv support is available in English and German.
What to include
- the Druckarchiv version and build number shown in the app
- your macOS, Windows, or Linux version
- the steps that reproduce the problem and what you expected to happen
- whether the affected library is on an internal, external, or network drive
Files and attachments
Do not send models, archives, logs, library screenshots, or other attachments unless support expressly asks for them. If a file is needed, prefer an anonymized test file that you created and are entitled to share. Attachments are used only for the support purpose and deleted when no longer needed, no later than the applicable support retention period unless a legal obligation requires otherwise.
Response time
Requests are handled as quickly as possible. Response times can vary depending on scope and current workload; no fixed response time is guaranteed. Statutory rights and deadlines remain unaffected.
Purchases, billing, and refunds
For a Mac App Store purchase, Apple handles receipts, charges, refund requests, and refund status. Use reportaproblem.apple.com or Apple Support for those requests. Druckarchiv provides technical product support and cannot reverse an Apple-processed payment itself. Statutory claims raised directly against Druckarchiv are reviewed on their merits and are not rejected solely because Apple processed the payment.
Contact support
Email support@druckarchiv.com. The email opens only after your explicit action; the Druckarchiv app does not send support data itself.